핏

Criteria of governance

Published on: 28/12/2017

For Mutua Universal, sustainability is not just about committing to people's well-being and health, but also to good governance, transparency and ethics, by enhancing engagement and dialogue with our stakeholders to respond to their even more changing expectations and needs at this time.

  • Via the signature of the Corporate social responsibility Policy and the Sustainability, the company strengthens its commitment to more efficient and sustainable daily management based on criteria of transparency, ethics, commitment, innovation and excellence.  
  • We have a system of prevention management of criminal offences (accredited by the model 'IURISCERT'certified by AENOR), a corporate risk management system and a regulatory compliance system that enable us to achieve our objectives and successfully implement the company's strategies.
  • The Code of Conduct of Mutua Universal collects our securities, principles and commitments as responsible company, and we have policies and systems directed to prevent criminal offences, to manage risks and to ensure the compliance with standards. Find out more about Transparency and Good Governance at our Company.
  • We have a comprehensive Policy of Quality, Prevention and Environment based on the constant improvement of our provision of services. This policy is the base of the System of Comprehensive Management (SGI), certificate on the basis of ISO 9001:2015, ISO14001:2015 and OHSAS18001:2007, for the certification company AENOR. Knows our certifications and policies.
  • Mutua Universal follows a responsible behaviour that takes care of the people, companies and the environment in accordance with 10 Principles of the Global Compact of the United Nations and the Sustainable Development Goals.
  • Stock to economic, environmental and social level that are made in Mutua Universal, are announced through Annual sustainability reports, following the guidelines and principles of the Global Reporting Initiative (GRI) standards, in accordance with the "Comprehensive" option.

Communication channels

Mutua Universal has various service channels that they promote and provide the dialogue with interest groups and they allow managing its expectations, to offer innovative solutions and to maintain reliable relationships.