In Mutua Universal we promote stock and projects directed to the ethical behaviour and person responsible for the Company, the corporate good governance and the transparency.
For this reason we have a system of prevention management of criminal offences (accredited by the model 'IURISCERT' of the certification one AENOR), a system of corporate risk management and a system of compliance with standards that allow achieving objectives and to execute successfully the strategies of the Company, based on following policies:
Mutua Universal provides stakeholder groups the following contact form to move any denunciation related to defaults of our Code of Conduct or of the regulations in force, as well as, any enquiry in this regard. For this, is had to click in the special link and to select “Transparency and good governance ” in the unfoldable field. In the event of being necessary to send some attached document, he must send to the following electronic address Buzon Comision CC and PRP, making reference in the body from the email to the date and time of the presentation of the form.
The Code of Conduct. Mutua Universal's Code of Conduct sets forth the ethical values and principles we commit ourselves to with our different stakeholder groups, and society in general, as a socially responsible company committed to delivering quality and sustainable services.
The Company also has a Channel of Integrity where employees can report any activity that may represent a breach of the Code of Conduct.
The Protocol of Conflicts of Interests establishes guidelines on the procedures to be followed to prevent or, failing that, to address conflicts.
The purpose of Act 19/2013, of 9 December, on Transparency, Access to Public Information and Good Governance is to increase and strengthen the transparency of public activity, regulate and guarantee the right of access to information regarding that activity, and establish the obligations of good governance that public officials must fulfil, as well as the consequences that derive from non-compliance.