Transparency and Good Governance
At Mutua Universal, we promote actions and projects that seek to ensure the ethical and responsible behaviour of the Company, good governance and transparency.
For this reason we have a system of prevention management of criminal offences (accredited by the model 'IURISCERT' certified by AENOR), a corporate risk management system and a regulatory compliance system that enable us to achieve our objectives and successfully implement the organisation's strategies, based on the following policies:
Mutua Universal offers interest groups the Channel of Integrity to move any denunciation related to defaults of our Code of Conduct or of the regulations in force, as well as the collected thing in the Act 2/2023. In the event of being necessary to send some attached document, he must send to the following electronic address Buzon Comision CC and PRP, making reference in the body from the email to the date and time of the presentation of the form.
To carry out enquiries with regard to the Code of Conduct or the Policy of Criminal offence Prevention of Mutua Universal, to contact with the Fee of the Code of Conduct and Penal Risk Prevention via the next contact form, selecting the option “Enquiries Criminal offences”Prevention Model.
Ethics and Responsibility
The Code of Conduct. Mutua Universal's Code of Conduct sets forth the ethical values and principles we commit ourselves to with our different stakeholder groups, and society in general, as a socially responsible company committed to delivering quality and sustainable services.
With regard to provider organisations, these should know, to accept and to fulfill of way espresso the content of the Code of Conduct, the Code of Conduct for provider organisations and the Statement of the Policy of Prevention of Criminal offences.
The Company also has a Channel of Integrity where Mutua Universal professionals can report any activity that may represent a breach of the Code of Conduct.
The Protocol of Conflicts of Interests establishes guidelines on the procedures to be followed to prevent or, failing that, to address conflicts.
Law on Transparency
The purpose of Act 19/2013 of 9 December, on Transparency, Access to Public Information and Good Governance, is to increase and strengthen the transparency of public activity, regulate and guarantee the right of access to information regarding that activity, and establish the obligations of good governance that public officials must fulfil, as well as the consequences that result from non-compliance.
In case in the exercise of of the right considered in the Act of Transparency wishes to request information on Universa Mutual Society, he must complete the next contact form selecting the option “Information Transparency and Good Governance ”.