At Mutua Universal we promote actions and projects intended for the ethical and responsible behaviour of the Company, good governance and transparency.
For this reason we have a crime prevention management system (accredited through the 'IURISCERT' model certified by AENOR), one for corporate risk, and another for regulatory compliance, to enable us to achieve our objectives and successfully implement the strategies of the Company. These are based on the following policies:
Mutua Universal provides stakeholder groups the following contact form to report any matters related to following subsections.
The Mutua Universal Code of Conduct sets forth the ethical values and principles to which we commit ourselves with regards to our various interest groups and society in general, as a socially responsible company committed to delivering quality and sustainable services.
The Company has a Channel of Integrity where employees can report any activity that may represent a breach of the Code of Conduct.
The Protocol of Conflicts of Interests establishes guidelines on the procedures to be followed to prevent or, failing that, to address conflicts.
The purpose of Act 19/2013, of 9 December, on Transparency, Access to Public Information and Good Governance is to increase and strengthen the transparency of public activity, regulate and guarantee the right of access to information regarding that activity, and establish the obligations of good governance that public officials must fulfil, as well as the consequences that derive from non-compliance.