Management, quality and efficiency certifications

Mutua Universal has obtained the certification of the Comprehensive Management system (SGI) on the basis of ISO 9001:2015, ISO14001:2015 and ISO 45001:2018 for the certification company BUREAU VERITAS.

The ISO standard 45001 substitutes to the already obtained previously OHSAS 18001, and is the international standard in risk prevention at work of highest degree. The new standard specifies the requirements to ensure that a rigorous health and safety policy is in place, by decreasing work-related risks and promoting the health and safety of employees.

The implementation and maintenance of the new Management System strengthens certain aspects with respect to its predecessor OHSAS:

• The high-level structure is shared, which provides the integration with the systems ISO 9001:2015 and the ISO 14001:2015 giving a more efficient management and less bureaucratised.
• Developmental importance of the context, as well as of the leadership and commitment of the Senior Executive.
• Is emphasised at the consulting office and share of the people workers.
• Commitment for risk management more effective, in which both the risks and the opportunities are considered.
• It promotes the preventive culture in the organisations, at all levels and hierarchies.
• It gives great value and security of the concerned parties.

The acquisition of the ISO certification 45001 is a step more towards the excellence and sustainability of our Company and it supposes an examination to the effort undertaken for the address, the internal prevention service, quality and environment and all the staff of professionals throughout all these years.

This way, Mutua Universal obtains a superior certification, whose extent covers all the organisation including its work centres and hard-working people distributed all over the country.

ISO 9001 - Primary Care and Hospitable, and Health and Financial Assistance Social Work

Mutua Universal maintains its commitment with the provision of an individual service to principles of the effectiveness and quality obtaining one more year the renewal of the stamp of Quality ISO 9001:2015 for the Primary Care and Hospitable, Health Social Work and Financial Assistance. 

UNE 16880 – First certified company of Spain in excellence in the service

Mutua Universal is the first certified company in Spain with this standard that proves the provision of an optimum service to its associated companies. This certification aims to design and implement improvements in service, to create exceptional customer/user experiences and to exceed the expectations created. Via a journey map take place the points of contact of patients with the welfare and administrative provisions and its experience is analysed in different services received.

With this certification, Mutua Universal puts in value its excellence vocation to offer the best service and the great assitance quality to its associated company. 

ISO 14001 - System of Environmental Management

Mutua Universal initiated in 2006 the implementation and certification of the Environmental management System, in its nationwide facilities in a progressive way. Currently has 129 certified centres according to UNE-EN-ISO STANDARD 14001:2015. 

UNE 19601 - Compliance Penintentiary

Mutua Universal obtained in 2023 the accreditation of the System of Management of Compliance Penintentiary in accordance with the UNE standard 19601 for the certification one AENOR INTERNACIONAL S.A.U. with the main goal of preventing the fee of criminal offences and to reduce the penal risk in the Company, promoting an ethical culture, of corporate good governance and of fulfillment of the Act. As well as to respond with that established in the article 31 bis of the Spanish Penal Code and with indicated recommendations in the different Circulars issued by the General Public prosecutor of the State that him are of application.

Certification Bequal

Mutua Universal has obtained the Stamp Bequal, granted by the Fundación Bequal, that it certifies business policies that promote the inclusion of people with disabilities. It distinguishes to the companies socially responsible with the disability, offering a tool to the organisations to integrate policies on disability in all the areas of the company.