Management, quality and efficiency certifications

Mutua Universal has obtained the certification of the System of Comprehensive Management (SGI) on the basis of ISO standards 9001:2015, ISO14001:2015 and ISO 45001:2018 for the certification company AENOR.

The ISO standard 45001 substitutes to the already obtained previously OHSAS 18001, and is the international standard in risk prevention at work of highest degree. The new standard specifies the requirements to ensure that a rigorous health and safety policy is in place, by decreasing work-related risks and promoting the health and safety of employees.

The implementation and maintenance of the new Management System strengthens certain aspects with respect to its predecessor OHSAS:

• The high-level structure is shared, which provides the integration with the systems ISO 9001:2015 and the ISO 14001:2015 giving a more efficient management and less bureaucratised.
• Developmental importance of the context, as well as of the leadership and commitment of the Senior Executive.
• Is emphasised at the consulting office and share of the people workers.
• Commitment for risk management more effective, in which both the risks and the opportunities are considered.
• It promotes the preventive culture in the organisations, at all levels and hierarchies.
• It gives great value and security of the interested parties.

The acquisition of the ISO certification 45001 is a step more towards the excellence and sustainability of our Company and it supposes an examination to the effort undertaken for the address, the internal prevention service, quality and environment and all the staff of professionals throughout all these years.

This way, Mutua Universal obtains a superior certification, whose extent covers all the organisation including its work centres and hard-working people distributed all over the country.

ISO 9001 - Primary Care and Hospitable, and Health and Financial Assistance Social Work

Mutua Universal maintains its commitment with the provision of a subject service to principles of the effectiveness and quality obtaining one more year the renewal of the stamp of Quality ISO 9001:2015 for the Primary Care and Hospitable, Health Social Work and Financial Assistance. 

System of Management of the Responsibilidad Social

Mutua Universal with the certification of its System of Management of Corporate Social Responsibility based on the international standard IQNet SR10, given by the certification one AENOR, guarantees the transversal management of the social responsibility in all processes and work centres of the company, allowing reducing risks and increasing the satisfaction, expectations and our protected group's confidence, staff and the rest of interest groups. 

ISO 14001 - System of Environmental Management

Mutua Universal initiated in 2006 the implementation and certification of the Environmental management System, in its nationwide facilities in a progressive way. Currently has 129 certified centres according to UNE-EN-ISO STANDARD 14001:2015. 

UNE 19601 - Compliance Penintentiary

Mutua Universal obtained in 2023 the accreditation of the System of Management of Compliance Penintentiary in accordance with the UNE standard 19601 for the certification one AENOR INTERNACIONAL S.A.U. with the main goal of preventing the fee of criminal offences and to reduce the penal risk in the Company, promoting an ethical culture, of corporate good governance and of fulfillment of the Act. As well as to respond with that established in the article 31 bis of the Spanish Penal Code and with indicated recommendations in the different Circulars issued by the General Public prosecutor of the State that him are of application.

Certification Bequal

Mutua Universal has obtained the Stamp Bequal, granted by the Fundación Bequal, that it certifies business policies that promote the inclusion of disabled people. It distinguishes to the companies socially responsible with the disability, offering a tool to the organisations to integrate policies on disability in all the areas of the company.

Stamp Madrid Excelente

Mutua Universal has obtained the stamp Madrid Excelente by The Fundación Madrid for the Competitiveness, an overall certification that assesses all areas of management of a company on the basis of four foundations: Intention, Planet, People and Progress. The external evaluation, made by AENOR part of, includes ten areas that compose these four foundations of the model of Madrid Excelente. 

This stamp recognises to the companies that take care the planet, improve the life of people, look for the progress and they have an intention that them gives meaning.