Centralised management model, based on processes and quality

Published on: 09/02/2016
Centralised management model, based on processes and quality

Comprehensive health model

Besides guaranteeing universal and quality care, our medical care model helps to decrease the repercussion of sick leave in the company through the reduction of administrative steps (less time and less paperwork). It is our main differential value with regard to the traditional health model.


Tutor doctor

The tutor doctor supervises the entire sick leave process, so the patient does not need to worry about it and the company has up-to-date information to minimise the impact of the sick leave.

He/she centralises the management of all the procedures and the communication with the company and the worker. Compared with the traditional model, which focuses on treatment management, process management means that the patient can return to work faster and facilitates human resources' management for the company.

Tutor doctor
The tutor doctor centralises the management of all procedures

Care quality

The patient has a doctor that accompanies him/her throughout the entire healthcare process, coordinating treatments, arranging the appointments with specialists and speeding up diagnostic testing.

Via the Online Medical Records, the medical information of the patient is centralised and accessible from any geographical point.

To attend rehabilitation, one of the critical phases of the health care process, our centres are equipped with advanced, professional teams with extensive experience and training that also have the support of reference rehabilitation physicians.

To guarantee optimum healthcare and to offer the greatest support to those who need it, we have implemented the Document Translation and Interpretation Service in 120 languages in all our centres.

  • Translation-interpretation of the health visit
  • Translation with travel of the interpreter
  • Translation of documents through a file that is opened with a password to comply with Personal Data Protection
  • Availability in 120 languages

The certification UNE/IN/ISO 9001:2008, awarded by The European Quality Assurance Ltd, recognises the quality of our primal healthcare.



Model by processes


Montserrat Sánchez, medical coordinating committee in Mutua Universal

Traditional model: treatment management

It is structured into specialities that are managed independently: it ensures an adequate level of resources and care quality but it hinders the relationship between specialists and it diversifies information channels. As a result, there are delays and it does not allow for real resource planning for the people responsible for HR.

Model intended only for patient satisfaction: it does not facilitate HR planning of the companies.

Mutua Universal model: management of processes

It is based on the management of processes and the development of an integrated information system, which help to turn to medicine into a management tool for the company. The services complement the satisfaction of patients with an efficient management that helps to increase productivity and to reduce the administrative load.


Patient satisfaction is supplemented with efficient management with profits for the company.

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