FAQ: video identification

What requirements must fulfill in order to be able to carry out the process of videoidentification?

In order to be able to carry out the process of videoidentification should comply with following requirements:

• Be member or member of Mutua Universal.
• Have at hand:
  • ID number/valid NIE (owes include photography).
  • Mobile phone with chamber
  • Email.

In the event of not fulfilling all requirements, you should attend to your closer help centre to request the access to the Private Area (Enquiry your closer centre here).

• Initiate the process from a mobile phone.
• Search a location with good illumination.
• Check that they do not appear glows in the captured photos of your ID number/NIE

Not, you must have an ID number in order to be able to videoidentify you/NIE in force.

You have to start the video identification process again from the beginning, filling in the form.

You have to start the video identification process again from the beginning, filling in the form.

If the application is temporarily out of service, please try again later.

In this case, you should attend to your closer help centre to request the access to the Private Area. Enquiry your closer centre here).

If it appears the indicated error message, you advise that you return to try videoto identify you following following recommendations:

• Carry out the process of videoidentification in a location with good illumination.
• Check that they do not appear glows in the captured photos of your ID number/NIE.
• If you use glasses, to prove to carry out the process of videoidentification without them.

If the error message appears after following these recommendations, you should attend to your closer help centre to request the access to the Private Area. (Enquiry your closer centre here).

Make sure that the NIF/NIE entered on the form matches the NIF/NIE you are using in the video identification process.

No, to do the video identification, you can't use a document other than the NIF/NIE, such as your driving licence or passport.

You have to deactivate dark mode on your mobile device.

You have to start the video identification process again from the beginning, filling in the form.

It could take a few minutes to receive the email. However, if you don't receive it after this time, we recommend that you try the following steps:

• Make sure the email is not in the spam folder.
• If you can't find it in the inbox or spam folder, click on the resend email option.

If this happens, there are two options to receive a new PIN:

• Click in “Cancel” in the screen where the key of security and sign again is introduced the document of digital communication consent.
• Click on the link you received via email to sign the digital communication consent. This second option is valid as long as the link has not expired.

Please check that the PIN you are entering matches the one you received by SMS on your mobile device.

If this happens, there are two options to receive a new PIN:

• Click in “Cancel” in the screen where the key of security and sign again is introduced the document of digital communication consent.
• Click on the link you received via email to sign the digital communication consent. This second option is valid as long as the link has not expired.

In accordance with that established in the current regulations with regard to data protection, Mutual Society Universal-Mugenat, MCSS Number. 10 (hereinafter Mutua Universal), with ID number G08242463, acts as Person responsible for Processing, and informs that the legitimation of the processing of your details is the consent, and that will be discussed with the aim of Identifying and proving protected workers by Mutua Universal for the procedures communication and performance electronic, generating certified signature in the consent.

The data will be stored for the minimum period allowed by the applicable laws, as well as to process any potential responsibilities arising from the processing, but only during their limitation period.

Similarly, the data subject to processing may be disclosed to public bodies, including the National Social Security Institute, the Tax Agency or the General Treasury of Social Security, as well as to third-party payment service providers to process payments made for healthcare expenses incurred.

It learns more about the possibility of revoking the consent and/or of practicing access rights, rectification, suppression, limitation, opposition and/or portability, addressing to the Delegate of Data protection (DPD) of Mutua Universal through email to protecciondatos@mutuauniversal.net or by mail to the following address: Av. Tibidabo, 17-19, (08022) Barcelona.

You are also informed about your right to submit a claim to the Spanish Data Protection Agency (AEPD) through its website: www.aepd.es

You can find more information about the Data Protection Policy on our website.

You can consult the material of support to solve other doubts on your videoidentification process.

In the event of technical incidence can contact with the service of user management of Mutua Universal.  

• Telephone: 900 108 200​
• E-mail: gestionusuarios@mutuauniversal.net