Model by processes
Traditional model: treatment management
It is structured into specialities that are managed independently: it ensures an adequate level of resources and care quality but it hinders the relationship between specialists and it diversifies information channels. As a result, times are lengthened and it does not allow real planning of resources for HR management.
Model intended only for patient satisfaction: it does not facilitate HR planning of the companies.
Mutua Universal model: management of processes
It is based on the management of processes and the development of an integrated information system, which help to turn to medicine into a management tool for the company. The services complement the satisfaction of patients with efficient management, which helps to increase productivity and reduce the administrative load.
Patient satisfaction is supplemented with efficient management with profits for the company.