Channel of Integrity

Mutua Universal offers interest groups the following contact form and other communication ways to move any bona fide denunciation, related to defaults of our Code of Conduct or of the standard in force. In addition Mutual Society, makes available other communication ways of these facts, as are:

     Record a message: Telephone 935 009 510

    Letter in role. To/To: Person in charge Entirety Service channel. C/ Marisma, 29. 29006 Málaga.             

It is considered that the person informant acts bona fide when its denunciation is made in accordance with that stated in the Prevention Code of Conduct and Handbook of Penal Risks and it is based on facts and indications of which reasonably, can give off the performance of an irregular behaviour, illicit or criminal.

In any case it is guaranteed that responsibilities will not be derived before denunciations made bona fide, such as collects the Act 2/2023.

You cheer up to that provide your name and contact details when moving the denunciation, to do it will allow to the CC Fee and PRP to contact with you to expand the information in the event of being necessary and to send you an acknowledgement of receipt, as well as communications on the state of the denunciation. If, on the other hand, choose to do it in an anonymous way, can leave blank corresponding fields. In both cases, Mutua Universal guarantees that will be researched exhaustively with the well-proportioned information.

In the event of being necessary to send some attached document, he owes send to the following electronic address Mailbox Comision CC and PRP, making reference in the body from the email to the date and time of the presentation of the form.

If you have some enquiry with regard to the Code of Conduct, the Policy of Criminal offence Prevention or related to the Model of Criminal offence Prevention of Mutua Universal, can get in touch with the Fee of the Code of Conduct and Penal Risk Prevention via the following contact form , selecting the option “Prevention Model enquiries Criminal offences”.

You can consult previous documents and the rest of standard of Mutua Universal in the next section Transparency and Good Governance - Mutua Universal .