The health of workers and their environment, our vocation
At Mutua Universal, the health of insured and affiliated workers is our top priority. In addition, we understand that the needs of workers are about more than just the medical treatment and rehabilitation.
Excellent advanced medicine services
In order to maintain the high levels of quality and satisfaction of our patients, we develop new services and therapies that guarantee universal care by the best specialists that guarantee a fast, effective recovery. As health experts, we are up-to-date with the latest trends in prevention and rehabilitation, and we strive to offer them to our patients.
Valued for the quality of care and management
In Mutua Universal, we have introduced monitoring systems and satisfaction surveys that help us to constantly improve and to know our members' actual needs. The UNE/IN/ISO 9001:2008 certificate granted by The European Quality Assurance Ltd. recognises the quality of our primary health care service.
Support to the family environment
We develop services and provisions aimed at helping workers and their families to overcome the possible consequences of a work-related accident or occupational disease. The main services that we offer to help affected families maintain their quality of life are:
- Work integration programme for affected workers.
- Psychological support to the families of the insured worker if necessary
- Special benefits. We have a Special Benefits Committee that attends to requests of assistance by families that are affected by a work-related accident or occupational disease. After analysing each case on an individual basis, it offers solutions that are most suited to every need.
- Management of benefits recognised by law: Benefit for risk during pregnancy, for risk during breastfeeding, for the care of minors suffering from cancer or another serious disease, and Cessation of Activity of Self-Employed Workers (CATA benefit)
Nearby health care centres
In order to be able to provide our services, our centre network is essential. Our presence in all provinces allows us to offer a direct, proximate service, strengthened by the guarantee of being looked after by the most suitable specialist through the Online Clinic. The welfare network also covers all the medical and surgical specialities related to work-related injuries and occupational diseases. All our centres are adapted to the needs of the service and equipped with health care, rehabilitation and additional test areas.