What should I do in the event of a work-related injury?

Before a work-related injury or an occupational disease, offer an all-inclusivereply, so much in our medical procedures as in the financial assistance and social. 

Our teams are formed by welfare professionals and resources more innovative that guarantee an agile patient care and professional and a more effective management of the human resources of the company.

If the hard-working person can move to our help centre

  • To know where to attend, the hard-working person can call to the Line Universal 900 203 203 (+34 93 412 33 67 from the foreigner) or to consult the relationship of centres of Mutua Universal in our website or mobile application .

    • The medical staff specialist will give suitableinstructions to guarantee the medical care more suitable from the first moment, will organise, according to nature of the injury, the relocation to the medical centre more suitable and it will advise medically.
    • If the hard-working person has difficulties to move or communicate, is recommendable that attend accompanied.
  • Remember that the hard-working person owes take with him its NATIONAL ID NUMBER and the welfare steering wheel cumplimientado by the company if this has not sent it or processed via the Private Area Mutua Universal's Company .

If the hard-working person requires urgent medical attention

  • If the hard-working person requires urgent medical attention it is necessary to move her to the health centre closer, although is not of Mutua Universal.

  • The company owes get in touch with the Line Universal 900 203 203 (+34 93 412 33 67 from the foreigner) or with its help centre of Mutua Universal closer to inform where has been moved the hard-working person so that the medical equipment of Mutua Universal can carry out the follow-up and the coordination of the possible relocation to a centre.

If the hard-working person has suffered a serious accident

  • Call immediately to the Line Universal 900 203 203 (+34 93 412 33 67 from the foreigner). 

  • Our medical staff specialist will give suitable instructions to guarantee the medical care more suitable from the first moment, will organise, according to nature of the injury, the relocation to the medical centre more suitable and it will advise medically.

What has to do the company/consultancy?

  • The company owes communicate us the work-related injury and to send telemáticamente the welfare steering wheel via the Private Area Mutua Universal's Company or to deliver to the injured person the welfare steering wheel.

    • The steering wheel is a document through which the medical care of the person is requested injured worker in our help centres. He owes present duly completed, with the details of the person worker and those of the company, as well as information on the accident.

  • If the hard-working person does not receive the medical discharge and it can reinstate to the work, the accident has be included in the monthly relationship of work-related injuries that took place without medical discharge and to send her via the System DELT@ / CoNTA, in 5 business days of the next month to the one of the accident.
  • If the hard-working person receives the medical discharge , the company owes:
    • Process the accident report via the System DELT@, in 5 business days next on the day of the medical discharge.
    • Send to the INSS, via the system RED Online or SILTRA (File FDI), information of ''financial details '', ''work position '' and ''functions of the worker”, in 3 business days from the reception of the medical discharge's communication, as long as there is a sick leave statement to the company via FIE/FIER.
  • In the event of serious accident, very serious, death or that has affected to more than four people workers, the company not only has to fill and to send the work-related injury report, but instead that it owes communicate the accident to the labour authority of the province where it has happened through the system via Delt@, telegram, fax or another analogous middle, within 24h. Accidents while travelling to or from work are exempt from this obligation.

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